Last Updated: 22 December 2025

Techverse Smart Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, services, CRM portals, and communications.

By using our website techversesmartsolutions.com, CRM systems, or submitting project data, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide Directly

Information may include:

• Name

• Company name

• Email address

• Phone number

• Project details

• Site addresses

• CAD files, plan sets, drawings

• Energy usage and system information

• Billing details (if applicable)

B. Information Collected Automatically

When you visit our website or CRM platform, we may automatically collect:

• IP address

• Device information

• Browser type

• Usage analytics

• Pages visited

• Time spent on site

• Referring URLs

• Cookies and tracking data

This helps us improve performance, security, and user experience.

C. Information from Third-Party Tools

We may receive data from:

• Zoho CRM / Zoho Mail

• Google Analytics

• Payment gateways

• Form submissions

• Advertising platforms (Meta, Google Ads, LinkedIn)

2. How We Use Your Information

We do not sell your information.

3. How We Share Your Information

We may share information only when necessary:

• With engineering partners for certification or stamping

• With permitting authorities (AHJs) when submitting plan sets

• With Zoho CRM or cloud service providers to store and process data

• With analytics and marketing tools to improve performance

• With payment processors to complete transactions

• To comply with legal obligations

All third parties are required to maintain confidentiality and follow data protection practices.

We never sell, rent, or trade your personal information.

4. Data Storage & Security

We implement industry-standard security measures including:

• SSL encryption

• Firewalls and access controls

• Role-based permissions

• Secure cloud storage (Zoho, AWS, etc.)

• Multi-factor authentication

• Regular system audits

However, no method of data transmission is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Cookies & Tracking Technologies

You may accept, reject, or control cookies through your browser settings.

6. Your Rights & Choices

Depending on your region, you may have the right to:

• Access your personal data

• Request updates or corrections

• Request deletion (where applicable)

• Opt out of marketing emails

• Restrict certain types of data processing

• Request a copy of your stored data

To exercise any rights, email us at:

7. Retention of Information

We retain data only as long as necessary for:

• Providing services

• Legal or compliance requirements

• Accounting and audit obligations

• Business continuity and security

Engineering documents and project files may be stored longer for regulatory and record purposes.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before sharing information.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

10. International Data Transfers

11. Updates to This Policy

12. Contact Us

If you have questions, concerns, or requests related to your data, please contact: